Customer Testimonials
I was getting a CEL on my 2016 Kia Forte. I took it in on Feb 19 2025. I was assured that everything would be taken care of under warranty, even the rental car. On the 28th I picked the car up, on the way home the CEL light came back on. Turned around and took it back. Now they want receipts for oil changes, I do basic maintenance myself and kept the purchase records and kept records in the owners manual. (I'm 62 and did machine maintenance for my entire adult life). I wait a few days, call, leave a message, No ...
We scheduled an appt to look at/purchase car. We got there & it was sold! I was devastated. Was told First come, first served. They knew we were coming from a distance & didn't bother to call us. Will never go back nor recommend. Bad management. Beware if you make an appointment!
I'm glad my salesman talked me into getting a 2025 sportage. I was currently driving a 2022 seltos
Thanks for showing me the blacked out Sportage!! Can't wait to show it off to my family and friends
We purchased our vehicle at Kia of Streetsboro today. Our sales consultant, Dennis Spagnolo Was very helpful, so patient with us, And accommodating for us, especially with our son with disabilities. We would recommend Dennis to anyone searching for a new vehicle!
Thanks for putting up with me Ethan Smith!!!! You made it happen with some creative thinking and good old fashioned elbow grease!!! KIA ROCKS!!!🤓👍
Dennis helped us through the process of selling my owned 4runner to the dealer and purchasing a ford expedition through the dealer. He was great throughout the whole process, such a kind seller. Drove from Wickliffe to Streetsboro to follow him. Loving our new vehicle!
These guys sell junk and will dodge every attempt you make to make it right. They are not honest. Take your business elsewhere
They sold us a car an in less than 3 months and 1k miles it needs a new engine. They are impossible to contact about this. They are screwing over a young female minority and are perfectly fine with it! They gladly sell you a warranty that does nothing. go anywhere else but here. I have been trying to talk with someone for weeks now
On 12/20/24, I purchased a 1 year old vehicle here. Transaction was pretty straightforward. It did take a little bit of time in the dealership, but I was pretty satisfied with this vehicle and transaction. However, you DO NOT get 5 stars from me due to the fact that when I test drove it, it was below E with a warning light. It was almost out of gas. Malik put a paltry quarter tank of gas in my new vehicle. I have NEVER been to a dealership where I've purchased new or used vehicles without them giving me a full tank of ...
Used Car Buyers Beware! Cleo just tried to sell us a used Traverse not disclosing that the vehicle was in an accident ( front/back damage) Damaged used cars bought at auction are what they are selling. Lucky for us the auto body tech did a horrible job spraying the paint leading us to find out about the accident. A horrible experience!
It was quick and easy. I emailed the dealer and 2 miniutes later Mariah gave me a call. I bought the car the following day, very happy.
If I could give zero i would!!! I was scammed into the car that I got!!! Then I was told oh you have an anxiety bumper to bumper warranty only to find out none of this is true!!! Nothing i have been told is true! The money i have had to fork out since getting this car only a year ago is insane and now I can't even drive it or anything until I come up with the money to pay for it! Lies, lies, lies!!! DO NOT GO HERE! I have turned them into TILA that's how ...
Marquis made our Kia Hybrid Sportage purchase a complete pleasure. Least stressful auto purchases of our lives! He is an outstanding young man with a great personality and solid knowledge about the vehicle we were looking at. We appreciate all his help and LOVE our car! Thank you Marquis!
Ethan made my lease buyout process smooth and stress-free. He explained everything clearly, answering all my questions and guiding me through each step with professionalism and patience. His attention to detail and quick responses made the entire experience straightforward, and I felt confident throughout the process. Overall, his excellent service made a potentially complicated situation much easier!
Brianna was wonderful and extremely helpful when buying our Sportage. She was so much easier to talk to and work with than alot of other places we visited.
Jason Washington went the extra mile when I bought my vehicle. I am a repeat customer, and will continue to buy from Jason. You don't get service like this at too many places! 5 star service from a 5 star guy!
Jason W. sold me my car. This guy went above and beyond. You know how you might get a text sometimes from a car dealership or something. I didn’t take it seriously and was kinda of sarcastic in my response. Basically said that l like my Forte GT line and I like the price I’m paying a month. (If this review looks familiar it’s because I’m not sure if my first one actually took, I’m old) Now my credit is good and l didn’t have a bunch of mileage. I had a 2023 that l ...
Stay away. They practice bait n switch techniques. Dishonest. Unapologetic. Go to Ken Ganley Kia.
Horrible sell lemon car won't honor service warranty service repair or refinance into cheaper deal
I had the pleasure to work with Cleo Nettles. He made sure to listen to my concerns, wants and needs. Pushed beyond his power to make sure I was able to walk away with the car my heart was set on. 10/10 would recommend him. Thank you again Sr..
Angelo was so easy to work with, kind and so friendly . He was always smiling and eager to work with us. The gentlemen greeting us and the management who said thank you on our way out were super!! I will always go back to Streetboro Kia that made us feel like family.
I recently purchased a car at Kia of Streetsboro. I had specific requirements for a vehicle and salesman Cleo Nettles listened and came through with a vehicle that matched my needs. He was polite and attentive and made the process streamlined and stress free. Kudos also to the finance team and my credits score isn't what it should be after a bout of identity theft.
Purchased a car today at the Kia Dealership in streetsboro, and was absolutely phenomenally impressed with the dedication of our Salesman Jason Washington. He was so helpful with every inch of the process and very funny too!! The man really has the patience of a doctor! Keep up the amazing work guys, thank you so much!!
Had an amazing experience buying a new car for my son.- ask for Jason Washington. I was very specific on what I wanted and Jason came through! Jason was very helpful and knowledgeable on the entire process from start to finish. I am glad we purchased our new car with the help of such a fabulous staff. Thank you Jason and Kia of Streetsboro..
Actually enjoyed buying a car for a change. Jason Washington walked me through the process painlessly and as quickly as possible
They do NOT value potential customers and simply want to get you in the door.
Great experience working with sales rep Mariah Rayford and staff to buy 2023 Ford Explorer
Angelo was a great salesman. Very knowledgeable. Very personal. We would buy a car again from him
Cleo was an amazing salesmen. He was helpful, knowledgeable, friendly, and efficient. Jacob was also easy to work with and come to a deal with quickly. Would recommend Alia of Streetsboro to family and friends in the future.
The dealership was very nice and clean! Lots of nice cars to choose from. The staff were fun and friendly!
I am a repeat KOS customer. The team here really works for their customers. I worked with Cleo N. and he matched me with a car that met my needs and wants! My fellow Taurean went above and beyond to make sure I drove off the lot with my dream car! I will never go to another dealership! Thank you Cleo and Brian!!!
I am a first-time car buyer, and in my search for finding something reasonable, I came across Kia of Streetsboro. The vehicle I had been looking into was located there and as soon as I inquired about it. I was called by the appointment rep, Joanne. From there, we stayed in touch about the availability of the vehicle, and when I could come in and take a look at it since it had not yet finished being inspected. Once it passed the inspection, I was then told to come in and I bolted up the highway to take a look ...
We found a car on line and drove to see it. We dealt with Malik and had a great experience. He was extremely helpful, patient, personable and explained everything quite well. He was funny and we had a nice time looking at the cars. We left the dealership with a great vehicle. We would definetly recommend Malik! Jacob and Tammy in finance were helpful as well. Very satisfied with Kia of Streetsboro. Sorry we made you walk so much Malik, LOL. Thanks again, Jacki & Al.
I was initially interested in a Kia. After inquiring, this dealership has done nothing but harass, blow up my phone, and try to manipulate me into coming in to visit them. I decided to go with a different dealer.
Our family found our honda pilot at Kia of Streetsboro website and they were nothing but kind, respectful and went over and beyond for us to walk out with great payments on a very lightly used car. Jason Washington was so professional and understanding with our big family needs as we brought our newborn and two other kids under three years old with us. He even entertained our kids when he could and brought plenty of things to preoccupy their time (coloring books and a tablet to watch bluey on). He was very personable and very well spoken. If you’...
Very disappointed. Thought this would be an easy transaction when we agreed to the full purchase price, but because we wouldn't allow them to add on over $2500 in additional nonsense charges(over and above taxes and title) they wouldn't honor the listed price. Lied directly to our faces. Con artists. Beware. Will try to hide fake costs over and above asking and not itemize.
BUYER BEWARE! I am flabbergasted at the lack of accountability and fair business practice I experienced at Kia of Streetsboro. After paying nearly $30K for a brand new 2024 Kia Sportage, I reached out to the dealership because the rear car mats clearly did not fit. I was happy to wait as they reordered new mats. When I went to pick up the new mats, they still did not fit, as witnessed by two of their parts department workers. I was told there are no mats that will fit the back of my Sportage correctly unless I go somewhere else and ...
It was quick and easy to purchase a car. Stephone was amazing! Ask for him!
We stopped to look a vehicle while in the area on a visit. A few days later we communicated with the sales person about possible purchase of the car and were told to use this dealer's online trade estimator to detemine a potential trade amount. The sales person said we would be in the range given by their online estimator so we made arrangements to travel some distance to test drive the car and get a firm trade value. When we got to the dealership, we were told the car was not there despite being texted during the trip ...
My wife and I went to Kia of Streetsboro wanting to purchase a new Sorento and with the understanding, that we would walk away if we were not able to agree on a price that met our budget. We worked with Vince and Gus during our negotiations and I must say this car-buying experience was the BEST we've ever experienced. They were very knowledgeable about their vehicles and shared multiple options with us during the process, the best feeling we had was how calm and without pressure the entire process went. At the end of the negotiations we purchased ...
I came in to look at a sportage with no intention to purchase. The knowledge Vince had and how polite he was I would of liked to purchase several more! It was a smooth interaction and what really made me make my final decision was the pleasure of meeting Gus. That man is someone who is honest and amazing. Those two are the reason why I will be a future customer for years and years to come
This was the best car buying experience I’ve had. Very quick buying the car didn’t take all day, In and out quickly. Great experience.
Everyone was so helpful. Finance department was so accommodating and answered an endless amount of questions. Vince was our salesman and he was so patient, knowledgeable, extremely polite and helpful. Would highly recommend Vince and the Kia of Streetsboro dealership.
Buying a car here was a good experience. Service department is another matter altogether. They are horribly understaffed (or else they just don't bother to ever return phone calls, I don't know). I have had experiences here twice now and both were the same. The service dept never answers their phone when you call; you can only leave a message. I left one this morning 10 minutes after they opened. It's now 30 minutes until they close for the day and they've still not called me back. I am going to try to get a refund on the ...
I had a great experience purchasing a new car here. My sales representative was Darius. Darius was very nice, helpful, and professional. I would highly recommend working with him. Ryan the finance person was very proficient at her job which I greatly appreciated as it was late in the day by the time I arrived to complete the deal for my new car.
I am pleased to provide my commendation for Vince at Kia of Streetsboro. Throughout the process of acquiring a pre-owned Cadillac Escalade, Vince exhibited a professional and relaxed demeanor, fostering an environment of informed decision-making free from undue pressure. Vince's patience was particularly notable, as my family and I engaged in multiple visits to ensure that our choice aligned with our preferences and requirements. His accommodating approach underscored his commitment to customer satisfaction. Moreover, the involvement of Gus, the sales manager, further elevated our experience. His kindness and consideration greatly facilitated the trade-in and negotiation proceedings, rendering them efficient ...
I had one of my best experiences at a dealership. Brianna Shorter-Roctz was pleasant and friendly as well as very professional and knowledgeable about all three vehicles I looked at. I will definitely refer her to my family and friends. The whole transaction was done very efficiently and extremely professional. Thank you for such a great vehicle purchase experience.
Malik went out of his way to find us the vehicle we wanted. He was friendly, knowledgeable, and helpful. Tammy in financing helped everything to go quick and smooth. We are very happy with our purchase. We'll be back to purchase our next vehicle from them.
Cleo was our sales representative. I do not recall the manager that we also spoke to. Tammy concluded our sale in the financial department. Cleo was excellent to work with. He knew the car we were interested in. He promptly brought the car to us to begin the review process. Everything went smoothly. Cleo was a pleasure to work with. He was patient with my parents as they were shopping for the car, but we were along to help out if needed. Cleo was direct, informative, and had a great sense of humor. Definitely recommended!
Jason Washington was very nice, gentleman, on his feet. Very much appreciated and a excellent sales guy. Thank you !!!
Jason Washington, very nice, helpful. Loved having his assistant! Very recommended. Would come back anytime. Thank you!!
Jason Washington was amazing. Very helpful. Got me in the car I wanted. Thank you
Jason Washington and the owner were amazing!!! I have never had a better experience buying a car! Would definitely recommend and go back when I'm ready for a new vehicle. THANK YOU GUYS!!!
Stephone was such a phenomenal sales person! I always dread going to look at vehicles but he made the process so much worth it!! I will forever recommend Stephone and Kia to anyone. Also LOVE my BMW X6. So comfy and so roomy.
Stephone was such an amazing and helpful person today! I always dread going to look at cars but he made it the easiest process ever! I will recommend Kia and Stephone to any one.
Amazing and friendly dealership very good customer service representatives who are caring as well as genuine!
I had the pleasure of working with Jason Washington in sales as I traded in a Kia Soul and was able to leave with a new to me car that is perfect. He is very knowledgeable and professional. Big shout out to Jacob Mitchell in finance who was able to work miracles to get me financed. I love doing business with Kia of Streetsboro. Will definitely recommend them to family and friends and be back for all of my future vehicles. Thank you so much for making my buying experience exceptional.
Cleo was awesome. Excellent communication and customer service. Definitely recommend Kia of Streetsboro. Awesome place.
My Salesperson Nick Russo was exemplary. Never any pressure, just answered any and all questions seamlessly. Nick was certain to check for my understanding at each step of the purchasing process. His associate Mike was also extremely professional and focused. Considering that I came to this Dealership to look at the K5 GT Line; and ended up making a purchase, I am completely satisfied. Each member of the Staff was a thorough professional who put me at ease. I will recommend this team to others. -Walt McSherry Tallmadge OH.
Great experience with Stephone Walker on leasing a new vehicle (Kia Forte GT) This is my first kia experience and am hoping for continued great service throughout my lease and if so I will be sticking with them moving forward!!
I just went to look at a 2022 kia carnival. I wasn't sure of the vehicle or if I was even ready to make a purchase. I'm 100% disabled for PTSD and anxiety and I hate crowded, noisy, uncomfortable dealerships. I expressed all this to my sales person (I couldn't even tell you his name to be honest. The first thing he does is hold my keys hostage for a "test drive" . I never saw those keys again. I told him several times I was done with the process and wanted to leave and I got excuses ...
Marquis was amazing! I was leasing my first car and he was very patient and kind. I 100% recommend talking to him.
I was looking for cars online and came across a used vehicle at KIA of Streetsboro. I went up to look at it and was introduced to Nick Russo. Nick showed me the car and made the purchase super easy. He had lots of knowledge on the brand and others like it. When the time comes I’ll be back for another car here.
A-1 staff. Pleasant experience. Ryan was my finance manager. Ryan is extremely knowledgeable, friendly, courteous and kind. Ryan answered every question I had, with no hesitation, and made my car buying experience great. Kia of Streetsboro is very fortunate to have Ryan on staff. ...Jason was my sales rep. First let me say, I'm 50 years old. I've dealt with numerous car salesman in my time. To be honest, I didn't enjoy dealing with many of them. Jason however, changed my car buying experience completely. He does not pressure. He does not push. This man is superbly knowledgeable. ...
Andrew was a great, low-key salesmen. There was deceptive sales practice. Toldvthat I had no option but to purchase $1300 of theft and body appearance protection. No satisfaction from Jacob in finance. This is my 3rd Kia and have dealt with 4 other dealerships. Kia should get after this one. Won't be back, not even for "free" service. I'll take my business to Ganley Kua in Alliance.
My experience with this dealership and the management is terrible. I have not owned the car for 30 days and they have not fixed the problem with the car. I have called over 4 times and even spoken with the general manager who is also part of of the problem. I am in the process of filing a a complaint with better business bureau and the attorney generals office. I am also investigating the Carfax report that was given on the vehicle as well. Totally disappointed and and skeptical of this dealership and the people who own it and manage it.
Jason was amazing to work with at the Kia location in Streetsboro. This is my third car through them and I swear they get better every time. I highly recommend going here and working with Jason.
Jason Washington is a excellent salesman, very professional. I am very pleased with his excellent customer service, excellent hospitality. He was very determined to help put me in a new car, which he did. He’s friendly, patient. He answered all of my questions. Thank You Jason, you’re the Best! I am proud to be part of the KIA family😃 I will recommend Jason to anyone who is interested in getting a new car. Thanks again to CAR GUY JASON.
Jason of Kia of Streetsboro was amazing! From the time I walked in the door he made me laugh and made my whole car buying experience enjoyable. Jason really went the extra mile for me, I really appreciated that. I would definitely recommend Kia of Streetsboro. Ask for Jason!!!
Jason, our salesman, was amazing with a wonderful personality. Jason the car buying experience easy and fun!
Went for an oil change in a Kia Sportage left with a BMW I class. Jason listened to what I wanted and made it happen. Great service
I had the best experience. Darius Jones is the best he made me feel very comfortable and made the process extremely easy. He is my car guy from here on out.👍🏻👍🏻👍🏻👍🏻
Go see Trevor Horsfall at Kia of Streetsboro. Very friendly, helpful and professional. Great customer service.
Go see Darius Jones at Kia.. you have your best car buying experience.. Great salesman
Would like to take the time to think Jason Washington is Kia of streetsboro. He really did bend over backwards for us it might look for a car based on his days off he went in to work to help us out, helped us find a very nice car with no issues, I wish more people were like this.
I honestly have NEVER been treated so poorly. My wife and I went met our salesman and he was great. Got done with the test drive and was ready to buy. Already had our loan from our credit union and this is when it went south. Had to meet the finance lady (Tammy) who got so mad that we didn't want her to run our credit that she became rude. We were advise that we needed a few things from the credit union and It was getting late so we were going to finish up the next day thats ...
Clean, quite, and polite staff members. Everyone who walked passed me smiled. But, the best experience was having Jason as my car salesman. He was very thoughtful and personable. Jason truly was an amazing person, and he did not tried to pressure me to buy a vehicle that I could not afford. He was full disclosure about everything. Don't settle when you can have a qualified salesman named Jason.
The experience at this dealership was everything you dread in the car buying experience: a long and unproductive process after test driving and confirming interest in a car, deceptive sales tactics, promise of product delivery after purchase that was not honored followed by disrespectful and arrogant management responses when confronted over the lack of service. Avoid this dealership!
Went to purchase a Kia stinger from them. Our salesman Darius was very nice and professional. Upon noticing a few paint imperfections. He called his manager Brain over. Brian and I looked over the car and disc used the paint issues. He promised me he would have them taken care of. I returned a day later with a cashiers check. Only to arrive and the paint problems had worsened. The shop had used bright white paint instead of the original pearlescent. No filler was used. No sanding was used. It’s looks like a kid with white out tried to ...
As quick and easy as buying a car can be. Everyone was friendly and helpful.
Great and very detail oriented Tammy and Malik does a great job in helping you get the car you want
Very friendly very kind helpful worked for us Angel was great and made the experience worth the time
If I could give zero starts I would. This company PROMISED to fix my windshield but because I was out of the time window due to COVID, They refused what they promised me!
Jason was so helpful when picking out our new 2022 Kia Telluride! He made sure we had all information available to make the best decision!
Was in there last night with Andrew.. he was a fantastic sales person. Jacob in finance was amazing as well. Everyone there was... no Hassel no pushing. They help you as much as they can. Got us in and approved with what we wanted.. will go back in the future. Awesome team guys..
Terrible experience. Salesperson was rude and passed me over to a manager to handle my questions
Jason was super helpful and awesome with trying to help occupy my kids. The buying experience is the same and the salesman are what makes the experience. Ask for Jason Washington when you go.
Jason Washington did a great job! He had stayed in touch with me from when I was looking about eight months ago. It didn’t happen that day but because he stayed in touch and made it easy to get in and out of the dealership, he got this deal. I was warmly welcomed by the front desk staff and greeted right away by Jason. I feel I got a fair value on my trade and Jason handled the rest. Would highly recommend working with Jason at this dealership. You should buy a Kia so you can do so!
Trading in my car was easy, stress free, and a relief. Jason’s Awesome, thanks.
My husband and I bought a vehicle here recently. We were told we were getting the vehicle for the msrp price, no more and no less. We were perfectly okay with that and thought we were getting a good deal. We also made sure to get no extra warranties or packages and stated we did not want anything extra. They ended up charging us $3,000 above the msrp price and over $1000 for two packages we were told came with the vehicle and wouldn’t cost us extra. We called the finance department over five times and no one ever answered, so ...
My experience was great Ryan was so helpful I got the exact car I wanted
Malik did a fantastic job helping buy my car. Very friendly and made the experience easy without any pressure. I highly recommend working with him if you go to Kia of Streetsboro. He even came in on his day off when I needed to pick up the car! Overall it was a great experience. My only complaint is that when I went to pick up my car they gave it to me with an empty tank of gas; I had to fill up on the drive home to make it back.
Ryan was extremely helpful and patient...wotked with us to make sure we got exactly what we wanted. Highly recommend!
Malik was great. No pressure, was able to quickly answer any questions and help find exactly what I wanted. No games. Only complaint about the dealership was that the finance rate offered was nearly doubled from what I was able to get directly from bank of America... who they also work with. However, they were able to match it without any hassle.
I am very please with the hospitality they treated me with respect and they made me feel comfortable they made me feel like they wanted to help me they helped me out with one of the biggest purchase that I did in 8 years and I felt comfortable doing it and they made sure I felt comfortable doing it they made sure I found the car that I wanted and I felt comfortable driving and not just something that they had on a lot John and Jeff was very understandable very polite I had my little son with me they made ...
Jason Washington was a straight shooter! The guy has a good sense of humor and was easy to work with. I told him what I was looking for and he was able to work with his team to exceed my expectations. Be sure to ask for Jason at Kia of Streetsboro.
Very friendly and helpful with getting me the information on the truck. Then starting the purchase process.
Excellent customer service, very helpful with every question that was asked. Highly recommend if your looking for a vehicle.
Jason was my helpful sales guy. He answered every question I had, & he guided me through the whole process effortlessly. I could tell that he actually cared about my carless situation, & he went above & beyond to get me into a new car. This guy deserves a bonus. He was fantastic. The rest of the staff that I met were great too. Very friendly. Very courteous. Never pushy. If you're looking for your next car, I HIGHLY recommend Kia of Streetsboro.
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